Payment Policy

DEPOSIT - 10% deposit is required at time of booking. FULL PAYMENT - Due 40 days prior to arrival. BORDER REQUIREMENTS: More details on requirements can be found on Tourism Fiji's website https://www.fiji.travel/faq CHILD POLICY: 0-4 yrs meals, accommodation free of charge - please note boat transfer, seaplane and helicopter transfers will incur charges. 5-12 yrs - Child rates apply 13+ yrs considered adults Should disruption of travel due to border closures/quarantine occur prior to arrival bookings are held in credit for 12 months on a rebooking status, This will allow you to rebook your stay with no additional cancellation or amendment fees, 3rd party transfers and meals may be subject to rate increases past 31 March 2023. Refer to below cancellation policy should you wish to cancel. GIFT CARD purchases are transferable through to 31 Dec 2025 Secure accommodation with no deposit at the time of purchase. 10% refundable deposit required when borders are fully reopened quarantine free, due within 72 hours of email request. Final balance due 40 days prior to arrival, due within 72 hours of email request. Vouchers can be used to pay down accommodation/meal balances in NZD or used the voucher as a credit on your island account Vouchers can not be used for transfer costs and are non-refundable. BOOKING PROMOTIONS please ensure when selecting a promotion this is best suited to you, no exchanges or refunds for the value will be offered once final payment is made. Resort credits, Gift cards are non-refundable and can only be used while at the island Resort credits can only be used on Activities, Bar, spa treatments and Diving. Excludes Spa/front desk boutique. Complimentary massage vouchers will only be honoured with morning bookings 8am - midday MEAL PLANS are compulsory and must be sold with per night accommodation rates. If no selection is made you authorize our reservations team to add them to your booking based on the number of guests and nights booked. PRIVACY POLICY is important to us, with accordance with the Privacy Act 1993 you may at any time access and change your personal information or subscribed services. We will not disclose any personal details to any outside party. You will receive updated newsletters and promos as registered on our database, any time you are welcome to unsubscribe. DELIVERY POLICY An electronic receipt will be issued to you after each deposit and/or final payment. This Receipt is proof of purchase. - CREDIT CARD: 2.9% fee applies on credit card transactions - INTERNATIONAL/DIRECT BANK TRANSFER: incurs an NZD$25 receival fee on all international wires. Payment surcharges are non-refundable We reserve the right to limit group bookings to no more than 4 villas due to the nature of the resort. Rates are subject to change. These Terms and Conditions are covered in all respects by the LAW OF FIJI.

Child Policy

Children rates 0-4 yrs meals, accommodation free of charge - please note Yasawa Flyer boat, helicopter transfers will incur charges from 2yrs+. 5-12 yrs - Child rates apply 13+ yrs considered adults

Cancellation Policy

Premature Departure or No Shows – No Refund. Between 0 - 40 Days prior to arrival – 100% Cancellation Fee. Between 41+ 80 days non refundable deposit paid 81+ days deposit fully refundable REBOOK: a cancellation fee may be charged on accommodation when rebooking 0-40 days prior to arrival *All cancellations must be received in writing* Island Travel Network is not responsible for any variation in exchange rates that may occur through the period of your reservation and arrival. Any Government taxes are mandatory and passed on. TRANSFERS to the Resort is offered by a third party supplier. In the event that unforeseen circumstances prevent you from utilising the pre-arranged transfers or delays, cancellations and alterations arise affecting travel plans these are outside of both Island Travel Network and the Resorts control, all efforts will be made to advise the most effective alternative options available to you, some extra costs may be incurred. RESORT BOAT Change of mind or Cancellation Within 48 hours of travel or No Show - 100% cancellation fee will apply. All cancellations must be received in writing Please note no residual refunds are available for any unused components after travel has commenced INSURANCE Travel can be affected by weather, delays and other unforeseeable events. We strongly encourage all guests to purchase extensive travel insurance to cover against any issues that may arise while travelling outside of your home country. In the event there are circumstances outside of Island Travel Network control neither property or Island Travel Network will offer refunds for accommodation, meals or transfers missed. INTERNATIONAL FLIGHTS do not offer full refunds should you need to make cancel or make changes to your travel plans. Island Travel Network is not responsible for airline delays, cancellations or changes to airline scheduling. Further Terms and Conditions will be listed on your chosen airline ticket and subject to the airline's final rulings. All parties must hold a valid government-issued passport on check-in with a min 6-month validity, this is the responsibility of the passport holder, not Island Travel Network. Name changes or any amendments to issues tickets will result in an admin fee of $50 and additional airfare if required You will be issued with an Electronic Ticket within 24 hours of your payment being received, please check details are correct at time of receiving tickets failure to do so may result in additional change fee’s. . Island Travel Network reserves the right to cancel any booking which does not comply with our Terms and Conditions and maybe subject to loss of deposit.